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Printprocess AG confirms that maintenance and service operations are guaranteed, despite constantly changing legal COVID-19 regulations. We provide service in terms of maintaining system-relevant processes. System-related delays may occur in individual cases. This means that operations can continue without relevant restrictions. Printprocess AG adheres to the relevant guidelines of the Federal Office of Public Health (BAG) and takes appropriate measures at the locations, the primary goal of which is to ensure the health of all parties involved in order to ensure that operations can continue. In this way, visits were reduced to the bare minimum and customers were only visited in urgent cases. Some of our employees works in the home-office in order to keep contacts as minimal as possible. Alternatively, video/phone conferences and remote-maintenance systems were increasingly used. To date, Printprocess AG has been able to carry out all service assignments from Switzerland. Scenarios in case of Emergency are prepared to guarantee our Service Support.